support

Help Desk Services

Rust never sleeps.  Unfortunately neither does the possibility that your IT systems will fail you, at the worst possible time.

As part of our complete services portfolio, Regatronics offers its clients 24/7/365 Help Desk Services.  For a flat monthly fee you have access to our certified technicians at any time of the day or night, for whatever reason.  You also benefit from a discount to our regular service rates, with a simple pay-as-you-go plan that translates into the most cost-effective service offering in the business.

Your Help Desk Services coverage gives you access to our automated ticketing system, including live chat.  Or if you prefer, you can call us on the phone or send us and email.  Regardless of how you contact us, you are guaranteed Priority-1 service response, 24 hours a day, 365 days a year.  At the end of every month you also get a detailed report outlining what work was done, when, why and for whom.

Give us a call. We would be happy to discuss our Help Desk Services packages in detail with you and get you fast on your way to hassle-free IT support.  It’s what we do.

"Regatronics has always responded immediately to our requirements, both big and small, with professionalism and excellence in knowledgebase and attitude.”

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“Regatronics excels on customer service and in finding the best solutions for us while considering our needs for cost control as a nonprofit organization."

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“I would say without hesitation that dealing with Regatronics is comparable to having our own in-house IT Group.”

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“Regatronics’ all-in-one IT management solution gives us the peace of mind we need to focus on our core business responsibilities, instead of the system that supports these functions.”

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